Talk to the people who run the network
Two channels, one team. No ticket maze, no chat widget staffed by nobody, and no response-time promise we cannot keep.
Where to reach us
Telegram — @LudaxProxy
The fastest channel, and the one most existing customers use. Good for configuration questions and anything urgent.
Open TelegramEmail — [email protected]
Best for billing questions, account recovery, abuse reports and anything that needs attachments or a paper trail.
Send an emailAnswers that arrive faster than we do
Documentation
Endpoints, parameters, code samples and the troubleshooting section — most setup questions are answered here.
OpenFAQ
Sessions, billing, refunds, logging and the common failure modes, grouped by topic.
OpenProduct comparison
“Which product should I buy?” usually resolves in this table.
OpenPricing and conditions
Plans, billing units, refund rules and purchase conditions in full.
OpenA report we can act on
- The proxy string you used, with the password redacted — the parameters matter, the secret does not.
- The target URL and the timestamp, including timezone.
- What you expected and what you got: status code, response snippet, or the exit returned by
api.ludaxproxy.com/whoami. - Whether it fails every time or intermittently, and whether other targets work from the same session.
Support FAQ
01Do you offer 24/7 support?
We do not advertise round-the-clock staffing, because it would not be true at every hour. Messages are picked up through the working day and often outside it; response time depends on demand.
02Which channel is fastest?
Telegram. Email is better for anything that needs a written record or an attachment.
03Can you debug my scraper?
We can confirm what the network returned and whether a parameter is being applied. Application logic, parsing and headless-browser behaviour are yours to debug.
04How do I report abuse?
Email [email protected] with evidence — timestamps, target and observed behaviour. Abuse reports are acted on and can result in immediate termination of the offending account.
Message us before you guess.
A two-line question on Telegram usually beats an afternoon of trial and error.